Support & FAQ
How to reach us, and answers to the questions we hear most. Draft copy — more detail to follow.
Contact
Email support@steemy.com. We aim to reply within two business days. For security reports use security@steemy.com.
A generation failed. Was I charged?
No. Failed generations are not billed, the job stays retryable, and any previous good image is kept.
Why do my characters look different between panels?
Consistency comes from approved cast references. Confirm each character's look in the cast step so every panel uses the same approved reference.
Can I use a photo of myself?
Yes. You may use your own photograph, or someone else's with their documented permission. See the Content & Likeness policy.
Can I edit one frame of a storyboard?
Yes. Storyboards keep a record per frame, so you can regenerate only the frame you changed instead of the whole scene.
How do I delete a story?
Open the dashboard, use Select to choose one or more stories, then Delete. Deletion removes the episodes and panels with it and cannot be undone.